Fresh Kleaning Refund Policy
At Fresh Kleaning, we strive to provide high-quality carpet and upholstery cleaning services. If you are not satisfied with our service, we offer a fair refund policy in accordance with the terms below.
Eligibility for Refunds
- You may be eligible for a partial or full refund if:
- The service was not provided as agreed due to an error on our part.
- You cancelled your booking within the allowed cancellation period (see Terms and Conditions).
- There was an issue with the cleaning process that was reported within 24 hours of service completion, and we are unable to resolve it through a re-clean.
Non-Refundable Situations
- Refunds will not be issued in the following cases:
- If stains or damage were pre-existing and could not be removed despite our best efforts.
- If the cleaning results were affected by factors beyond our control, such as previous cleaning attempts or improper fabric care.
- If a cancellation was made less than 24 hours before the scheduled appointment.
- If the customer refuses a re-clean, which we offer as the first resolution to a complaint.
Refund Process
- To request a refund, you must contact Fresh Kleaning within 24 hours of the service completion.
- You may be required to provide evidence (e.g., photos) of any service issues.
- We will review your request within 5 business days and determine the appropriate resolution.
- If a refund is approved, it will be processed within 7 business days via the original payment method.
Partial Refunds
- In some cases, a partial refund may be offered if:
- The service was completed, but a portion of the work did not meet expectations.
- An agreed-upon discount or compensation is considered more appropriate than a full refund.
Contact Us
If you have any concerns or wish to request a refund, please contact us at info@FreshKleaning.com. We are committed to ensuring customer satisfaction and will work with you to resolve any issues.
